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Frequently Asked Questions-
What about sales tax?
CT residents pay 6% sales tax unless they have a resale certificate number and submit it at the time of purchase.
How long will it take items to be shipped?
Twenty four hours after payment is received, or the next business day.
What method is used for shipping?
Most everything is shipped USPS Express mail unless otherwise requested.
Do you have a return policy?
Yes. You must notify us by phone or e-mail within three business days after receiving your item. Please be careful about reading descriptions, every attempt is made to give a completely accurate account of every item offered for sale.
What are your payment methods?
Credit card: Mastercard, VISA or Discover are all accepted, as well as debit. American Express is not accepted in the store. Also you can pay by cashier's check, personal check, items will be held 10 days before shipping. If paying by check or money order, please make either one payable to: J.H. Anderson and remit to: J.H. Anderson Inc. 1015 Main Street, East Hartford, CT, 06108.
All online orders are handled securely through PayPal.
Is layaway available?
Yes, layaway is available. Layaway is available for all purchases. Layaways are for 60 days. The total order amount is divided into three (3) equal payments. Your first payment is due within eight (8) days of ordering. Second and third payments can be scheduled on an individual basis but total payment is not to exceed a time period of 60 days. Your initial payment will then be one-third of the "Total" for your order. In the event of a layaway being canceled after 30 days by the buyer prior to our receipt of the final payment, we will give you a credit toward a purchase in lieu of a refund.
Our Guarantee
Every attempt has been made to give a complete and accurate description of each item offered for sale. If for any reason you are not satisfied with your purchase, returns will gladly be accepted if we are notified within three days of receipt of the item(s) either by contacting us by e-mail at anderson.jewelers_yahoo.com or by telephone at 860-528-2181 to arrange a return. Items must be returned in the same condition as shipped within 7 days of receipt. They must be returned packaged as received in the original packing materials. You are responsible for return shipping and insurance. Your payment will be refunded within 24 hours of our receipt of the item(s). We cannot accept returns of jewelry damaged after your receipt due to breakage, distortion, loss of stones or other parts, or by application of testing acids or attempts to clean the item(s) using improper methods. Partial returns of matching sets or combinations are not acceptable.
J.H. Anderson Jewelers
1015 Main Street
East Hartford, CT 06108
phone: 860.528.2181
fax: 860.528.2371
www.andersonjewelrystore.com
anderson.jewelers_comcast.net
